Questions, answered

Self directed and managed accounts are available to individuals of legal age in the jurisdictions we serve, as well as to corporate and trust entities. Some instruments, leverage tiers and the managed wealth program are restricted by residency and verification level. Availability is confirmed during onboarding, and we cannot serve sanctioned territories.

Know Your Customer checks protect you and satisfy our regulatory obligations. You upload a government issued photo ID and a recent proof of address, then complete a short liveness check. Most submissions clear within minutes through our automated review; a small number are escalated to a human analyst and typically resolve within one business day.

The demo account mirrors live pricing, spreads and the full order ticket using virtual funds, so you can test strategies and the platform with zero risk. A live account trades real capital, settles real profit and loss, and unlocks deposits, withdrawals, copy trading and the managed wealth desk. You can run both side by side from a single login.

Yes. Many clients keep a self directed live account, a separate demo for testing, and a managed mandate run by our portfolio team, all under one profile. Each carries its own balance, statements and risk settings, and you can move between them or transfer eligible funds internally without re verifying your identity.

You can fund by bank wire and SEPA transfer, major debit and credit cards, and a range of digital asset networks including bitcoin, ether and major stablecoins. Available methods adapt to your region and are shown in the wallet once verification is complete. Larger transfers can be arranged directly with your account officer.

A self directed live account opens from 250 dollars or the local equivalent, which is enough to trade fractional positions across most markets. The managed wealth program carries a higher entry point that reflects its dedicated portfolio management; your officer confirms the current threshold for your chosen mandate during onboarding.

Card and digital asset deposits are usually credited within minutes once network confirmations complete. Bank wires and SEPA transfers settle in line with banking hours, generally the same day for domestic routes and up to two to three business days internationally. Funds appear in your wallet the moment they are confirmed.

Request a withdrawal from the wallet to a destination in your own name. For your protection we run a security review and confirm the request, then release it to the originating method where possible. Digital asset payouts typically complete within hours; bank withdrawals usually arrive within one to three business days after approval.

We never charge to fund your account; any cost there comes from your bank or the blockchain network. Withdrawals carry a transparent fee that scales down with your loyalty tier and reaches zero at the highest level, as set out on the pricing page. We pass through network costs at cost and never add hidden markups.

A single account spans forex, global equities and indices, commodities including metals and energy, and major digital assets, available as spot or leveraged contracts where permitted. Instruments stream real time pricing from institutional venues, and new markets are added regularly based on client demand and liquidity.

You can place market and limit orders, resting stop and stop limit entries, and pending orders that trigger only when price reaches your level. Every position supports an attached stop loss and take profit, and trailing stops let your protective level follow a winning trade. Orders can be modified or cancelled at any time while the market is open.

Leverage lets you control a larger position than your deposited margin, amplifying both gains and losses. Available leverage depends on the instrument, your jurisdiction and your tier, ranging up to 500 times on the most liquid pairs for eligible clients. Margin is monitored in real time, and we encourage conservative sizing with protective stops on every trade.

A stop loss automatically closes a position once it moves against you by a set amount, capping the loss on that trade. A take profit does the opposite, locking in gains when price reaches your target. Both execute without you watching the screen and are central to disciplined risk management; you can set them when opening a trade or add them later.

Yes. Copy trading lets you allocate to vetted lead traders and mirror their positions automatically in proportion to your capital, with full transparency on their track record and a performance fee only on profit. Our AI research desk publishes ranked ideas, conviction scoring and live signals to inform, but never to replace, your own decisions.

Client money is held in segregated accounts at regulated banking partners, separate from the company's own operating funds, so it is never used to finance our business. Balances are reconciled daily and independently reviewed. Segregation means that in the unlikely event of company failure, client assets remain identifiable and ring fenced.

Yes, and we strongly recommend enabling it. You can secure login and withdrawals with an authenticator app, and we apply step up verification on sensitive actions such as changing payout destinations or moving large balances. Active sessions are listed in settings so you can review and revoke device access at any time.

Data is encrypted in transit and at rest, access is restricted on a least privilege basis, and our infrastructure is monitored continuously for intrusion. We collect only what regulation and service delivery require, never sell your information, and retain records in line with applicable law. Full detail lives in our privacy policy.

Digital assets are held with institutional grade custody combining cold storage for the majority of holdings and tightly controlled hot wallets for settlement. Withdrawals follow multi signature approval and address allow listing. This layered model is designed to keep assets safe from both external attack and internal misuse.

Contact support immediately and we can freeze account activity while we investigate. Enabling two factor authentication, using a unique password and reviewing your session list make compromise far less likely. We will never ask for your password or one time codes, and any message requesting them should be treated as fraudulent.

The spread is the small difference between the buy and sell price, sourced from deep institutional liquidity and tightest on the most active instruments. Spreads are variable and reflect live market conditions, so they may widen briefly around major news or in thin sessions. The live ticket always shows the current spread before you commit.

Most instruments are priced through the spread with no separate commission. Where a commission does apply it is shown transparently on the order ticket and discounted as you climb the loyalty tiers, reaching up to thirty percent off at the top level. There is never a platform or subscription fee for holding a self directed account.

Leveraged positions held past the daily cut off incur an overnight financing adjustment, sometimes called swap, that reflects the cost or benefit of the borrowed portion of the trade. It can be a debit or a credit depending on the instrument and direction. Current rates are displayed per market so you can factor them into longer holds.

Managed mandates carry a performance fee charged only on net new profit, measured against a high water mark so you never pay twice for the same gains. If the portfolio is flat or down over a period, no performance fee applies. The exact rate is agreed in writing before your mandate begins and itemised on every statement.

A modest inactivity fee may apply only after an extended period with no logins, trades or transfers, and we always notify you well in advance so it is easy to avoid. Simply logging in or placing a trade keeps the account active. Managed accounts under ongoing portfolio management are not subject to this charge.